About Creator College

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Creator College, founded by Jun Yuh and Shan Hanif, is a high-impact educational platform helping creators and entrepreneurs grow their audience and business through proven systems, coaching, and content strategy. We’re scaling fast, and this is your chance to grow with us, working hands-on with the next generation of creators.

You can see the creators we have worked with and helped here: https://instagram.com/creatorcollege_  

The Role

We’re looking for a full-time, remote proactive Operations Manager to support our Creator College VIP experience. You will be working closely with our VP of Brand to bring structure, clarity and scalable systems to our end-to-end customer experience so it can be delivered consistently as Creator College grows.

You’ll be responsible for turning high-touch experiences into well-run, scalable frameworks that can be automated wherever possible, without losing the personal, premium feel that defines Creator College’s VIP Program.

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What you’ll be responsible for

‍VIP program operations & delivery

• Work with the VP of Brand to continuously improve how the Creator College VIP Program operates, from defining systems to execution.
  
  
• Own end-to-end onboarding and offboarding for all VIP members, working with our Community and Experience Managers on continuous improvement and implementation.
  
  
• Manage the CRM for VIP members for all communications from purchase to completion.
  
  
• Project manage VIP cohort launches, including timelines, workflows and cross-functional coordination.
  
  
• Managing logistics, timelines and delivery during key timelines of events and VIP start and end dates.
  
  
• Track day-to-day priorities and workflows using Asana, ensuring clarity and accountability across the global team.
  
  
• Manage our team of global coaches ensuring their deliverables are met at all times.
  
  
• Proactively flag risks, blockers and dependencies to maintain momentum and hit deadlines.
  
  
• Produce and circulate daily, weekly and monthly reporting with operational and performance insights as needed.

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Customer service experience

• Work closely with our Customer Support team to ensure queries are handled inside SLA response times and correctly
  
  
• Proactively improve our overall service, training our agents and improving response workflows and FAQs based on common enquiries
  
  
• Identify opportunities to automate customer service workflows wherever possible, using AI and platform integrations
  
  
• Manage third party review platforms, ensuring all reviews are responded to and used to inform improvements.
  
  
• Use customer service as a channel for conversion, retention and brand trust as we grow.
  
  

About You

• 3+ years’ experience in operations and or account management (or hybrid of these).
  
  
• Passionate about creativity, content, and entrepreneurship.
  
  
• Highly organised, self-motivated, and comfortable taking initiative in a fast-paced environment.
  
  
• Strong communicator with the confidence to work cross-functionally and raise issues early.
  
  
• Flexible with working hours and willing to support launches or events when needed.
  
  

Start Date: ASAP

Working hours: Monday - Friday, 9-6pm GMT. (40-hour week - this is a full-time role)

Salary: £45,000 - £60,000 

Location: UK only

If interested, fill out this Typeform and we’ll be in touch: https://genflow.typeform.com/to/CB6nSLRy

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